Support Center

Fresh Installation

Last Updated: Apr 03, 2016 01:18AM UTC
If you have an unexpected or unexplainable error the easiest thing to do is to try a fresh installation.

In order to do this please follow the steps below.
  1. Take a backup of your current data and be sure to save that to a safe place.
    Please see the tutorial here for assistance - http://www.craftmakerpro.com/video-tutorials/backing-up/
  2. Download a new copy of Craft Maker Pro from the members area here:
    http://members.craftmakerpro.com/
  3. Delete your current copy of Craft Maker Pro. Please make sure that you have saved your backup to an external before you do this.
  4. Install a fresh copy of Craft Maker Pro following the instructions here:
    http://www.craftmakerpro.com/video-tutorials/
  5. Restore your backup that you took from your previous copy before you deleted it.
If you receive an error message about your license being oversubscribed then you may need to do a reset after the new installation.  Please see this article here in our knowledge base for instructions.
http://craftmakerpro.com/reset

Once re-installed check for the error again and if there it still exists please let us know.

Contact Us

gary@craftmakerpro.com
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