Support Center

Cannot Register License code

Last Updated: Jan 23, 2016 09:31AM UTC
If you are having problems registering Craft Maker Pro for either of the following reasons please check the following.

1 - I purchased less than 2 hours ago and I am trying to register:

Please note that license codes can take up to 2 hours to process through our servers.
You can still get started straight away if your license code is not  recognised  immediately.
Start in "trial" mode if you are itching to get going, and don't worry all your work will still be saved. 

2 - My license code says it is not valid and it has been more than 2 hours:

Please make sure that you have copied and pasted the license code EXACTLY as it was sent to you in your email.

Double check that you have not copied it in multiple times into the entry box.  Try deleting out everything that is in the box and copy/pasting it back in again from scratch.

3 - I get an error message telling me there is no internet connection, but I am definitely connected to the internet:

If you have an antivirus or firewall software installed it may block Craft Maker Pro from pinging our server to check that you license code is valid.

If you get an error message that there is no internet connection but you are definitely connected to the internet please try disabling your antivirus and/or firewall software just while you register Craft Maker Pro.

Once you have registered you should be able to re-enable your antivirus software and/or firewall with no further issues.

Contact Us

gary@craftmakerpro.com
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